Think Smart

At first glance, it may seem incongruous for a Systems Integrator to be involved in the emerging field of Social Media and the Call Center industry which has been around, well, forever. ethosIQ's legacy is in the customer care arena where we have built our expertise helping Fortune 500 companies implement solutions to better engage customers.

Social Media engages customers in entirely new ways but the goals are the same: to build relationships with new customers and ensure existing customers receive the best possible customer service.

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Business Intelligence

The future of Customer Engagement is a blending of Social Media Systems with Contact Centers for a corporate wide engagement model. As a Systems Integrator focused on Corporate Customer Engagement, ethosIQ blends the best of partner software products and our products and services to provide unique individual contact center or social media solutions.

And for those companies ready for the future now, we provide solutions which link Social Media listening platforms with existing contact centers.

Full Service

We offer a full array of consulting and technical professional services! We offer these to both our long-time contact center customers as well as our newer social media customers. And for those who are building a corporate-wide, cross-functional customer engagement strategy, we offer a roadmap and a platform. See below for our Services offering.