Overview

ethosLabs is the research and development arm of ethosIQ. Along with bringing new innovations to the contact center marketplace, ethosLabs offers the facilities to provide controlled conditions which replicate your current infrastructure.  Our unique environment enables us to run customized simulations in order to perform Call Path Analytics.  Call Path Analytics is our patented methodology for data analysis which treats the call path of a process as the core object.  This unique mathematical approach goes beyond statistical analysis to realize a deeper understanding of the call path and call center metrics.