Resource Manager

Understand your complete license usage to ensure compliance with commercial terms on a daily, weekly, monthly and quarterly basis. ethosIQ's License Resource Manager helps eliminate the possibility of audits by enabling your organization to be more proactive with its compliance strategy. License Resource Manager enables organizations to save money and time, and also helps businesses that need to allocate costs of their call center solution across different business units.


  1. License monitoring
    Monitors actual usage for concurrent, named and enabled licensing models in 15-minute intervals for all Genesys licenses. This information is compared to a customer’s existing license file and commercial terms to alert the Genesys system administrator of potential high water marks and compliance issues.
  2. Reporting of license usage
    License Resource Manager monitors and archives usage data for all Genesys licensed products. This historical data can reported on in 15-minute increments. Reports also provide awareness of potential high water marks on a daily, weekly and monthly basis. This historical information can be used to help with license compliance as well as to provide insights into historical trends.
  3. Configuration monitoring
    Since License Resource Manager uses Genesys Configuration Management Environment as a data source, it can also be used for general visibility into related trend information with reports such as the last time agents logged in, inconsistent user configurations and more.
  4. HR & IT integration
    License Resource Manager has the ability to integrate with third party systems, such as Active Directory, and report on any differences related to the configuration of users. For example, if a user is no longer employed and has been removed from other systems as a part of the individual’s exit process, LRM can create reports alerting the Genesys System Administrator of users with unnecessary licenses that are still enabled within the system.

ethosIQ's License Resource Manager has saved thousands of man hours while saving us millions in additional license fees and unwarranted costs.
Compliance Director 
Insurance provide  Fortune


Contact ethosIQ or one of our distributors for more information.