Advanced Technology Integration

ethosIQ goes beyond CIM implementations, to support more complex projects.  With the widespread adoption of Session Initiation Protocol (SIP), multimedia communication sessions such as voice and video over the internet, is widely used in contact center environments.  ethosIQ has a team of highly trained experts that can assimilate a SIP infrastructure into your environment.

• IP Telephony Integration
  • Converged network design and concepts
  • Basics of trunk configuration
  • Gateway configuration
• IP Telephony TDM Integration
  • Theory
  • Use Cases
• Endpoint Configuration
  • Hard phones
  • Soft phones