Social Media

ethosIQ™ Social Media Analytics

Many Modes of Social Media.

One Platform.

One Integrated Solution.

Social MediaCompany Logos are not owned nor affiliated with ethosIQ, LLC

ethosIQ introduces Social Media Analytics, a service that will analyze the myriad of conversations taking place on the web real time, and integrate the analysis with your existing contact centers.  A social media server captures and analyzes all relevant social media interactions.  Where applicable, an auto response can be invoked, or the information can be routed to the appropriate agent in your contact center.

Social Media Analytics Components What sets ethosIQ apart?
Social Media Integration – SMA integrates to most social media sites. The number of sites is expanding all the time. Custom Dashboard – We will create a custom dashboard for every unique application. So you can see what you care about, and other people in your company can see what they care about.
Analytics – We provide broad analytics capabilities and support integration to larger Business Intelligence tools. Detailed Analysis – We will show you the detail of each social media interaction, along with trending and benchmarking.
Content Analysis - We “read” each interaction and determine if it’s positive or negative and if it’s something you want to respond to. Responding – SMA integrates with your contact center. You can decide which interactions require an auto response, and which require an agent’s help.
Auto Response - SMA automatically responds to interactions based on the rules you create. Send messages to a large group and update them on relevant issues. Thought Leadership - We are business solutions experts specializing in Analytics for the contact center and social media environment.