Partners

Genesys Telecommunications, an Alcatel-Lucent company, is the leading provider of customer interaction management (CIM) software. Genesys provides thought leadership to emerging technology companies that bring added value to the Genesys Dynamic Contact Center environment. It is within this context that ethosIQ is part of the Genesys partner program as an Independent Software Vendor. ethosIQ’s contact center optimization tools are tailor made for the Genesys environment, and will enable contact center customers to utilize their Genesys infrastructure to its fullest potential.

Genesys

LivTel is a provider of contact center agents that can work in a remote or virtual environment. Other outsourcing services include project management, and implementation services. Enterprises can maintain quality of service while lowering overall costs, as agents can be located on any network and in any part of the world.  As a Value Added Reseller, ethosIQ can provide high quality agents to assist customers, regardless of location.  Combined with our contact center optimization services, the partnership offers a well rounded solution to contact center customers.

Voxeo helps enterprises improve service and lower costs by automating and connecting their most common phone calls with Interactive Voice Response (IVR) or Voice over IP (VoIP) solutions.  As a Value Added Reseller, ethosIQ can embed Voxeo solutions into a customer’s existing contact center infrastructure to increase agent utilization and lower the overall cost of providing customer care.

Online Business Systems offers the enterprise extensive experience with custom-developed and commercial-off-the-shelf software.  Online offers a range of Contact Center optimization solutions, including an easy to use reporting tool that will analyze and manage contact center KPIs via a real time dashboard.  ethosIQ has partnered with Online for their extensive experience in the professional services arena, and skilled technical resources. Where ethosIQ will provide problem determination and solution identification tools, Online can deliver highly skilled professional services personnel.