Social Media Products

Customer Engagement

These are three powerful actions that your company can take to drive more successful, more profitable relationships with customers.

It's a whole new world, and most companies are trying to find the right tools and strategies to successfully navigate the new terrain. Whether your company is a novice at utilizing Social Media or an experienced user, ethosIQ brings together consulting, services and tools to help you build and maximize customer engagement across your enterprise.

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Social Media

ethosIQ offers a full range of services to help companies define and design their Social media monitoring, analysis and optimization strategy. Companies who are searching for software solutions to support their Social Media efforts can rely on ethosIQ to help them select, implement and maintain the most appropriate vendor.

ethosIQ offers a full range of workshops, consulting engagement and professional services to ensure you maximize your social media efforts.

Social Media Connectors

ethosIQ provides functionality beyond the Listening Platform with Connectors to existing customer service platforms such as SAP, RightNow, or to Contact Centers built on Genesys, Avaya, and Cisco software. New insights and information about your customers can be a powerful tool for your customer facing teams---but only if it is available to them. Avoid the cost and lost opportunities associated with silos of information by interfacing social media data into your existing corporate customer management systems.