PRODUCT SUMMARY

ethosIQ’s roadmap to contact center optimization will help your organization measure and manage customer experience. Our unique, patented processes enable you to capture customer effort and gain visibility into your customer’s end-to-end journey.

Optimization Roadmap

Customer Journey Mapping

When it comes to loyalty, customer effort is much more significant than any other customer experience metrics, including customer satisfaction. Quantifying your customer effort enables you to discover growth opportunities and increase both customer and employee retention.

Leveraging Data

Apply your existing contact center data to your customers to achieve a cradle-to-grave view into your customer journey.

Customer Retention

Not only can acquiring new customers be 80% more expensive than retaining existing ones; utilizing a retention module can increase profits by 25% to 125%.